Common Questions

Below are answers to some of the most common questions about Aureus. If you don't find what you're looking for here, visit the relevant Help Center section or contact our support team.

Is Aureus a bank or financial advisor?

No.

Aureus is personal finance software designed to help you better understand and manage your financial life.

While Aureus provides educational insights, financial planning tools, and personalized analysis, it does not hold deposits, execute trades, provide fiduciary investment advice, or make financial decisions on your behalf.

You remain in complete control of your finances and every decision you make.

Is the Financial Health Score the same as my credit score?

No.

The Financial Health Score is unique to Aureus and is completely separate from your credit score.

It is designed to provide an overall view of your financial health by evaluating multiple aspects of your finances—not your creditworthiness.

Your Financial Health Score:

• Is not reported to credit bureaus.
• Is not shared with lenders.
• Does not affect your ability to obtain loans or credit.
• Exists solely to help you understand and improve your financial health.

Learn more in Understanding Your Financial Health Score.

Do I have to connect a financial account?

No.

You can explore portions of Aureus without connecting your financial accounts. Depending on your account, this may include sample data, manually entered information, or access to our educational resources.

However, connecting your financial accounts unlocks the full Aureus experience, including personalized insights, budgeting, cash flow analysis, investment tracking, and your Financial Health Score.

Why does Aureus use Plaid?

Plaid provides a secure way to connect your financial institutions to Aureus.

Instead of sharing your online banking credentials directly with Aureus, you authenticate securely through Plaid, which then provides access only to the financial information you've chosen to share.

This allows Aureus to automatically import your financial data while helping keep your banking credentials protected.

For more information, see Why We Use Plaid and our Privacy Policy.

Can I use the Personal Finance Foundations course without subscribing to the app?

Yes.

The free Personal Finance Foundations course is separate from the full Aureus application.

Course access allows you to complete the educational material without subscribing to the app. Features such as the Dashboard, Financial Health Score, budgeting tools, and account connections require an Aureus account with access to the application.

Where can I update my profile or payday information?

Open Settings from the main navigation.

From there you can update information such as:

• Profile details
• Household information
• Payday schedule
• Pay frequency
• Safety buffer
• Other account preferences

Keeping your payday information current helps improve the accuracy of features such as Safe to Spend.

My transactions don't look right. What should I do?

If your transactions appear to be missing or outdated:

1. Open Accounts.
2. Synchronize your connected accounts.
3. Wait a few moments for new information to import.
4. Refresh the Transactions page.
5. Verify that any filters aren't hiding transactions.

If the issue continues, review our Missing Transactions or Connection Issues troubleshooting guides.

Does Ask Aureus make financial decisions for me?

No.

Ask Aureus is designed to explain, educate, and help you better understand your finances.

It does not:

• Move money
• Execute trades
• Pay bills
• Change your financial accounts
• Replace professional financial, legal, or tax advice

Think of Ask Aureus as an educational financial companion—not an automated financial advisor.

For additional information, see AI Transparency.

Is my financial information private?

Yes.

Protecting your financial information is one of our highest priorities.

Aureus is designed to securely handle your financial data, and your Financial Health Score is never shared with lenders, employers, or other third parties.

For additional information about how your information is collected, used, and protected, please review our Privacy Policy and Security pages.

How do I contact support?

If you can't find the answer in the Help Center, we're happy to help.

Before contacting support, we recommend checking:

• Getting Started
• Features
• Security & Privacy
• Troubleshooting
• Known Issues

If you're still experiencing a problem, contact us at support@aureusmoney.io.

To help us investigate more quickly, include:

• A description of the issue
• What you were trying to do
• Your financial institution (if applicable)
• Approximately when the issue occurred

The more information you provide, the faster we'll be able to help.